THE MORTGAGE COMPANY CLIENT AGREEMENT
We offer independent financial advice, but occasions can arise where we, or one of our other customers, will have some form of interest in business that we are transacting for you. If this happens, or we become aware that our interests or those of one of our other customers conflict with your interests, we will inform you in writing and obtain your consent before we carry out your instructions.
The vast majority of our clients choose not to pay a fee as we receive our commission from the lender, however you do have the option to pay an upfront fee, typically 1% of the loan and then any commission is refunded to you on completion.
If we arrange for you to take out a life policy we will not normally charge you a fee for our services because we will receive commission from the life office.
IF YOU SUBSEQUENTLY CEASE TO PAY PREMIUMS ON THE POLICY and in consequence we are obliged to refund commission that has been paid to us, WE RESERVE THE RIGHT TO CHARGE YOU A FEE based on the number of hours spent in advising you and arranging the policy, BUT WE WILL NOT CHARGE A FEE IF YOU EXERCISE YOUR RIGHT TO CANCEL THE POLICY IN ACCORDANCE WITH THE CANCELLATION NOTICE SENT TO YOU BY THE LIFE OFFICE.
When we have arranged any Policies for which you have given instructions, we will not give you any further advice unless you request it, but will be glad to advise you at any time you ask us to do so.
We treat all our clients as retail customers unless otherwise agreed in writing.
We prefer instructions to be given to us in writing to avoid any possible disputes. If any instructions are given orally then they should be confirmed in writing. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably.
We keep records of all your transactions for at least six years. You, or your appointed agent, have the right to inspect the records at a mutually convenient time. As we treat all our clients' records as confidential, we reserve the right to give you copies of your records where in certain circumstances to release the original would compromise other clients' confidentiality.
We maintain professional indemnity insurance.
You, or we, may terminate our authority to act on your behalf under these terms of business at any time, without penalty. Notice of this termination must be given in writing and will take effect immediately upon receipt of the notice. Termination will not prejudice the completion of transactions already initiated on your behalf or any rights or obligations already arising.
WE DO NOT HANDLE CLIENTS' MONEY.
We never accept a cheque made out to us (unless it is a cheque in settlement of our charges or disbursements for which we have sent you a fee note) or handle cash.
This client agreement excludes any rights, which may be conferred upon third parties by the Contracts (Third Party Rights) Act 1999.
In order to advise you properly, we must obtain certain information from you about your financial and personal circumstances, to assess your suitability for particular products and services.
You have the right of access under the Data Protection Act 1998 to your personal records held on our files.
The Mortgage Company, 33A High Street, Witney, Oxfordshire, OX28 6HP